Frequently Asked Questions (FAQ)
We know starting something new can bring up a few questions - so we've put together some quick answers to help you out! If you can't find what you're looking for here, don't worry - just reach out to us anytime at support@cios.net.au and we'll be happy to help.
How do payments work?
All payments are securely processed through Stripe, one of the most trusted payment platforms in the world.
Once an order is completed, payouts are sent directly to your connected account — usually within 2-4 business days.
Is there a fee for using the platform?
Yes, we take a small service fee from each successful order.
This helps cover payment processing, platform maintenance, and ongoing improvements while keeping everything secure and running smoothly.
What if there's a problem or dispute?
We want every rental experience to go smoothly - but if something goes wrong, we're here to help.
Please email us at support@cios.net.au with details about the issue. Our team will review the situation and do our best to resolve it fairly for everyone involved.
How do I protect myself as a lister?
We encourage all listers to take a photo of the renter's valid ID before handing over any equipment.
This adds a simple layer of protection in case of theft or disputes. We're also working on new security features to make the process even safer in the near future. Stay tuned!
Can I list and rent from the same account?
Absolutely! You can list your own equipment and rent from others using the same profile.
Just head to your My Listings or My Rentals page to manage everything in one place.
Still have questions?
No problem - we're in Beta, which means we're always learning and improving. If you've got a question, idea, or suggestion, send us an email or visit our Feedback Page - we'd love to hear from you!