SUPPORT

Frequently Asked Questions

Getting started with CIOS is simple — but if you've got questions, you'll find the answers here.

If you still need help, contact us anytime at admin@cios.net.au

How do payments work?

All payments are processed securely via Stripe, a global leader in online payments. Once a rental is completed, funds are released to the lister's connected account — typically within 2–4 business days.

What fees does CIOS charge?

CIOS charges a 7.9% service fee on the total rental amount (including any delivery fee) on each completed booking, paid by the renter at checkout. This fee is only charged once the owner approves the booking — no payment is taken before then. There are no fees to list your equipment.

What happens if something goes wrong?

If an issue arises, our team is here to step in. Simply contact us with the details, and we'll review the situation and work towards a fair resolution for both parties. We're continuously improving our dispute handling to make the process faster and clearer.

How can I protect myself as a lister?

We recommend verifying renters before handing over equipment. A simple and effective step is to check a valid ID and take a quick photo for your records. We're actively developing additional security features to further protect both listers and renters.

Can I rent and list from the same account?

Yes — your account gives you full access to both sides of the marketplace. You can list your own equipment, rent from others, and manage everything in one place.

Is CIOS safe to use?

Security and trust are a priority. With secure payments, user accountability, and ongoing platform improvements, we're building a marketplace you can rely on.

Can I book by the hour instead of by the day?

It depends on the listing. Owners set their own pricing, and some offer flexible rates — hourly, 2-hour blocks, daily, or weekly. When browsing, you'll see the available rate options for each item and can select whichever works best for your rental period at checkout.

Does CIOS offer delivery?

Delivery is optional and set by the listing owner. If a listing offers delivery, the fee will be shown separately at checkout before you confirm. Once your booking is approved, the full pickup or delivery address is shared with you directly.

What is the CIOS referral program?

You can earn rewards toward future platform fees by inviting friends to CIOS. You'll earn a credit when a friend you referred publishes a qualifying listing, and a bonus fee waiver when their first booking completes. Full details and your referral link are on your profile page once you're signed in.

Still have questions?

CIOS is constantly evolving, and your feedback helps shape it. If there's anything you're unsure about — or something you'd like to see improved — get in touch. We'd genuinely like to hear it.